Using a dedicated instance

Sign in at your company's own address and see what changes on a dedicated instance.

Last updated About 13 hours ago

A dedicated instance is part of the Enterprise offer. It has its own address, usually https://<your-company>.allmates.ai. Your admin or your allmates.ai contact gives you this address. This article explains what changes on a dedicated instance. It is for every member of a company with a dedicated instance, and for the admins who help their team connect.

Sign in at your instance address

Always use the address of your dedicated instance, not https://app.allmates.ai. An account on your dedicated instance does not exist at https://app.allmates.ai, and the reverse. If you sign in at the wrong address, you do not see your organization.

What changes on a dedicated instance

A dedicated instance works like https://app.allmates.ai, with these differences:

  • Sign-in methods: your company chooses how members sign in. The sign-in page shows the methods that your instance accepts.
  • Browser extension: the extension connects to https://app.allmates.ai by default. Set your instance address as the custom URL of the extension. The extension accepts only allmates.ai app addresses. See the "Custom URL (Enterprise)" section of the "allmates.ai Browser Extension Guide".
  • Analytics: if your organization includes Analytics, the Analytics entry opens Analytics in a new tab. You find it in the organization switcher or in the sidebar of your Account page, depending on your access. See "Getting Started with Analytics".
  • Billing: billing can differ from https://app.allmates.ai. See "Buying credits and managing your subscription".
  • Models, Mates and tools: the models on offer, the Mates Store and the Tool Store can differ from https://app.allmates.ai.

Good to know

  • A dedicated instance has its own members. Invite colleagues from the instance itself, not from https://app.allmates.ai.
  • If you use both https://app.allmates.ai and a dedicated instance, sign in to each one separately. You can keep both open in two browser tabs.